CCM solutions have been used mostly by the companies in banking and insurance areas where its initial concepts focus on the utilization of transactional documents. By the time, rather than just management and data analysis, the scope of CCM solutions has been rapidly grown. There are more and more CCM solutions which have been implemented for fulfill the needs of each organization.
To ensure good customer experience, we build a solution to implement the above required Omni-Channel Coordinator (OCC) app as a distributed system to be deployed on the Cloud considering some technical requirements
Created by: FPT Software Solution Specialists, Mr. Phan Trong Bach, Mr. Tran Thien Thinh.